Plane sense
I travel a lot on business so I have occasion to think about what is happening with airline seats. They're making them smaller, it seems to me. And then people of size are being required to purchase two tickets. In some instances, this may be appropriate, but can't we find a way to do it that is more respectful of differences?
I have heard more than one fellow traveler say that they were confronted as they boarded the plane and told they would be required to purchase two seats. In each case, the traveler felt they had been embarrassed by the very company they were supporting with their ticket purchase. Is this how airlines want to treat their customers?
Maybe rather than confronting people as they show up we can have a way of knowing in advance that someone may need more space and ticketing them appropriately frmo the start? If we don't treat it like it's taboo, maybe we can build it into online reservations systems and so forth. I dont' know, but it seems worth a shot.
I also want everyone to know that if you are required to buy two airline seats because you are plus size, you are entitled to a full refund of the second seat if there is an unoccupied seat anywhere on your flight. So, look around and notice any empty seats as the plane takes off. If there is just one, no matter where, you can contact the airline and receive a full refund of the second seat you purchased.
Also, I wonder if airline personnel could just make seatbelt extenders readily available for customers who need them to take when they board, rather than having to ask for them. Just another thought about how to show respect for things their customers may be sensitive about. After all, we've given up all dignity and privacy in order to fly these days, so maybe our airlines can reach out and be even more respectful than they have in the past, making our flying experience more sensitive to our individual needs.
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Good luck out there in the wild blue yonder.
Dr. Beata

